What happens after I report a crime?

Thames Valley Police always gives priority to emergencies.

It is an emergency when: a crime is being committed, there is a risk of injury, or a risk of serious damage to property.

However, whatever your reason for contacting us, we will make sure that we take the appropriate steps to deal with your enquiry as soon as possible.

We will:

  • Explain to you how we are going to deal with your enquiry.
  • Give you a reference number where necessary.
  • If it is necessary for a Thames Valley Police member of staff to visit you, or for you to visit a police station, we will arrange a convenient time for you wherever possible.
  • If necessary, we may refer you to an alternative organisation, or transfer you to a specialist department.

Please note:

  • There are some issues that police do not deal with. Please help us to use our resources wisely.
  • Could your enquiry be dealt with in our frequently asked questions? The frequently asked questions deal with all sorts of enquiries – including queries about anti-social behaviour, and crime prevention.
  • Could your enquiry be dealt with if you telephone an alternative organisation?

Surveys for Thames Valley Police - you may be contacted by M.E.L. Research Ltd, an external research company representing Thames Valley Police. They will ask you if you wish to take part voluntarily in a user satisfaction telephone questionnaire.

The contract between Thames Valley Police and M.E.L. Research Ltd covers data protection policies, vetting of personnel, and Home Office and market research guidelines. User satisfaction surveys are a Home Office directive to all police forces for them to sample victims of crime as part of a quality of service and performance measure.

For further information about user satisfaction surveys, contact the Thames Valley Police surveys office on 01865 846558.