Contact us 

Making a complaint

Thames Valley Police takes complaints very seriously.

Please contact us using the appropriate contact details on this page if you’re unhappy with the service that you’ve received, or wish to raise an issue.

If you wish to make a complaint about:

• The service delivery of Thames Valley Police – for example: policies, allocation of resources across geographical areas - Contact Quality of Service, your local police commander, or Thames Valley Police Authority.
• The inappropriate conduct of any serving police officer or police staff - contact Professional Standards, or the Independent Police Complaints Commission (IPCC).

If you wish to call to make a complaint, call 0845 8 505 505, the Thames Valley Police non-emergency number.

Quality of Service
Thames Valley Police Headquarters
Kidlington
Oxfordshire
OX5 2NX.
Email the Quality of Service department.
About the Quality of Service department.

Professional Standards
Thames Valley Police Headquarters
Kidlington
Oxfordshire
OX5 2NX.

01865 846030 – this number is for text messaging only.
Email the Professional Standards department.
About the Professional Standards department.

Thames Valley Police Authority
The Farmhouse
Oxford Road
Kidlington
Oxfordshire
OX5 2NX.

01865 846780.
Email Thames Valley Police Authority.
View the Thames Valley Police Authority website (opens new window).

Police commanders

Police commanders can be contacted by calling 0845 8 505 505, the Thames Valley Police non-emergency number.

• Oxfordshire commander.
• Berkshire East commander.
• Berkshire West commander.
• Buckinghamshire commander.
• Milton Keynes commander.

Independent Police Complaints Commission (IPCC)

• How to make a complaint through the IPCC (opens new window).

Other ways to make a complaint

• Visit your local police station and ask to speak to a sergeant, inspector or supervisor. If none are available at that time, ask the front counter officer to make an arrangement for you to be contacted.
• You can also approach other agencies to make a complaint on your behalf – for example, Citizens Advice Bureaux (opens new window), Equality and Human Rights Commission (opens new window), a solicitor, other community groups, or any other person of your choice.