What happens after I make a complaint?

You will receive an acknowledgement within 24 hours on receipt of your complaint.

If the complaint is received outside normal working hours, you will receive an acknowledgement within 24 hours of us becoming aware of it. You will receive a full response within ten days when requested.

When we receive your complaint, we will:

  • Record, investigate and respond to you as appropriate.
  • Be as open and transparent as we can.
  • Adhere to the national 'Quality of Service Commitment'.

Professional Standards

The Professional Standards department investigates or oversees all complaints made about the conduct of police officers or police staff. Police officers must follow the standards set out in the Standards of Professional Behaviour.

Independent Police Complaints Commission (IPCC)

The IPCC may deal with serious or complex complaints about the conduct of a police force. They also oversee the system for dealing with a complaint about inappropriate conduct of police officers and police staff.

Further information

Additional software

You may need to download Adobe Reader (opens new window) to view files in PDF format.

You may need to download Microsoft viewer software (opens new window) to view Word, Excel or Powerpoint files.