If you’ve witnessed or been the victim of crime, it’s natural to feel a little overwhelmed. But help and support is available to get you back on your feet and guide you through the investigation process.
Here, you'll find the guidelines we follow to make sure we’re offering the best possible care, and where you can turn for further support.
What to expect as a victim or witness
All UK criminal justice agencies abide by the Code of Practice for Victims of Crime. This is a set of guidelines designed to make sure victims of crime are given the best advice and support from the moment they report a crime to the sentencing of an offender.
Victims can expect to be:
treated in a respectful, sensitive and professional manner without discrimination of any kind
given appropriate support to cope and recover
protected from being victimised again
shown how to access information and support in future
A victim’s details remain confidential. Their address and other personal information is never made available to suspects or offenders.
Witnesses of crime are protected in a similar way due to a set of standards called the Witness Charter.
To find out more about how witnesses and victims of crime will be treated and other services available to them, visit the UK government’s website.
Going to court
As a witness or victim of a crime, you may be asked to give evidence in court.
We can make sure you get plenty of help and advice in the run-up to and on the day itself.
We’ll introduce you to a member of the Witness Care Unit.
This person will be your single point of contact throughout. They'll:
answer any questions you might have
give you all the information you need
make sure you’re fully prepared
offer support and refer you to any relevant support services
They can arrange a court visit before the day so you can familiarise yourself with the layout of the courtroom.
On the day, they can also make sure you arrive through a different entrance to the offender and wait in a separate area whenever possible.
If you’re feeling vulnerable or intimidated by the offender, or if a child or young person is giving evidence, the court may be able to provide a range of special measures, such as:
giving evidence from behind a screen or via a video link from another room or safe location
trained professionals, called intermediaries, who are there to help explain things
for some locations it might be possible to be able to wait in a different area or come into court via a different door to avoid seeing the offender or people attending court on their behalf