Names and contact details for getting in touch with our media team.
The media team will be happy to help you with any media enquiries that have a policing purpose or concern incidents that are being responded to or investigated by the force. The more information you provide the better equipped the media team are to assist with your enquiry.
Opening hours: Monday to Friday 7am to 6pm, and 9am to 5pm Saturday and Sunday.
For urgent media enquiries after closing hours, contact the control room inspector on 01865 542047. You may be asked to leave a message and they will get back to you as soon as possible. At least one person will be available to take urgent media queries 24/7.
Contact the media team by:
- Phone: 01865 542047
- Email: MediaOffice@thamesvalley.pnn.police.uk
- Michelle Campbell - media team manager
- James Williams - senior media officer
- Hannah Jones - media officer
- Gareth Ford-Lloyd - media officer
- Jack Abell - media officer
- Kieren Bushnell - media officer
The media team will be happy to help you with any media enquiries that have a policing purpose or any enquiries about incidents that are being responded to or investigated by the Force. We deal with more than 10,000 media enquiries a year so our phone lines are extremely busy. If you cannot get through to the office on the phone please email: firstname.lastname@example.org with details of your enquiry. The more information you provide the better equipped the media team are to assist with your enquiry. The team manages the communications for a number of ongoing operational incidents and investigations, including murders, sexual offences and declared major incidents, therefore we have to respond to media enquiries in order of priority.
Classification of media enquiries
The team has a classification system for media enquiries so they are prioritised by the seriousness of the crime and threat, risk and harm to the public. This approach will help to better manage the expectations of the media so they can plan their workload.
- Priority 1 response time: we will aim to answer these enquiries within 6 office hours.
- Priority 2 response time: we will aim to answer these enquiries within 24 office hours.
- Priority 3 response time: we will aim to answer these enquiries within 48 office hours.
Enquiries that fall outside these priority categories, such as low level crime or feature requests we will aim to respond to within seven days.
Please note that all of these response times are subject on a case-by-case basis to the agreement from the Senior Investigating Officer (SIO).
Some further guidance on media enquiries:
- Please be aware that we require a road name and a time and date to find details of incidents on our systems.
- Generally, unless there are reporting restrictions or safeguarding issues, we provide mugshots of defendants who have received 18 months or more in custody. To request a mugshot you must provide the media team with the defendants’ name, age or date or birth, address, details of the offence(s) and sentence.
- We don’t answer enquiries about road traffic collisions unless the enquiry is about a press release we have published. Instead, our Joint Roads Policing Unit and control rooms will post messages on social media to inform the public about collisions that are causing disruption to traffic.
- FOIs have to be requested via email@example.com
- For more details please visit our request information page.
- More than 800 TVP officers and staff communicate with the public on Twitter. We encourage the public and media to engage in a dialogue on twitter.
- Our policy is we do not confirm or deny identities of suspects or those arrested. We only confirm identities of those who have been charged.
- In general, the media team will only confirm the identity of murder victims when they have been formally identified.
- For documentary requests please visit our documentary requests page.
The force has adopted the College of Policing’s Authorised Professional Practice (APP) which is designed to assist those working in police forces who engage with the media.
However, we also have some force policies within our Service Level Agreement (SLA), which is designed to provide Thames Valley Police staff and officers with a clear framework to enable open, transparent and consistent interaction with the media whilst ensuring professional conduct and integrity. The aim of the SLA (which can be found below) is also to help manage the expectations of the media by informing you how our media office will prioritise and respond to enquiries.