Press and corporate communications
Here you'll find names and contact details for getting in touch with someone in press or corporate communications.
The team will be happy to help you with any media enquiries that have a policing purpose or concern incidents that are being responded to or investigated by the force. The more information you provide the better equipped the media team are to assist with your enquiry.
We can be contacted via:
- phone: 01865 542047
Our core office hours are:
- Monday to Friday, 7am to 6pm,
- Saturday and Sunday, 9am to 5pm
For urgent media enquiries after closing hours, contact the control room inspector on 01865 542047. You may be asked to leave a message and they'll get back to you as soon as possible. At least one person will be available to take urgent media queries 24/7.
We receive many requests for filming and providing facilities relating to both operational and non-operational matters. If you have a request not related to these areas, please complete our documentary request form.
This service is only available to accredited journalists or media organisations that we recognise and provide a service to. If you have any questions, or your filming request is urgent, please contact us in the first instance.
- James Williams – external communications manager
- Jack Abell – senior media officer
- Gareth Ford-Lloyd – media officer
- Caity Rosetti – media officer
- Kieren Bushnell – media officer
- Lottie Walker - media officer
The media team will be happy to help you with any media enquiries that have a policing purpose or any enquiries about incidents that we are responding to or investigating.
We deal with more than 10,000 media enquiries a year so our phone lines are extremely busy.
The team manages the communications for a number of ongoing operational incidents and investigations, including murders, sexual offences and declared major incidents, so we have to respond to media enquiries in order of priority.
Classification of media enquiries
The team has a classification system for media enquiries, so they are prioritised by the seriousness of the crime and threat, risk and harm to the public.
This approach will help to better manage the expectations of the media so they can plan their workload.
- Priority 1 response time: we'll aim to answer these enquiries within six office hours.
- Priority 2 response time: we'll aim to answer these enquiries within 24 office hours.
- Priority 3 response time: we'll aim to answer these enquiries within 48 office hours.
Enquiries that fall outside these priority categories, such as low level crime or requests for features, we'll aim to respond to within seven days.
Please note that all of these response times are subject to the agreement from the Senior Investigating Officer (SIO).
Some further guidance on media enquiries
- Please be aware that we require a road name and a time and date to find details of incidents on our systems.
- Generally, unless there are reporting restrictions or safeguarding issues, we provide custody photos of defendants who have received 18 months or more in custody. To request a custody photo you must provide the media team with the defendant's:
- age or date of birth
- details of the offence(s)
- We don’t answer enquiries about road traffic collisions unless the enquiry is about a press release we have published. Instead, our Joint Roads Policing Unit and control rooms will post messages on social media to inform the public about collisions that are causing disruption to traffic.
- More than 800 Thames Valley Police officers and staff communicate with the public on Twitter. We encourage the public and media to engage in a dialogue on Twitter.
- Our policy not to confirm or deny identities of suspects or those arrested. We only confirm identities of those who have been charged.
- In general, the media team will only confirm the identity of murder victims when they have been formally identified.
- To answer enquiries about complaints, the Media Office requires the following details: Complainant’s name, date the complaint made the complaint to the force, how the complainant made the complaint to the force (e.g. over the phone, online, at a police station), details of the complaint, compliant reference number (if known).
We have adopted the College of Policing’s Authorised Professional Practice (APP), which is designed to assist those working in police forces who engage with the media.
We also follow the policies within our service level agreement (see download below), which is designed to provide Thames Valley Police staff and officers with a clear framework to enable open, transparent and consistent interaction with the media while ensuring professional conduct and integrity.
The service level agreement also helps to manage the expectations of the media by informing you how our media office will prioritise and respond to enquiries.