Contact Management

Find out about becoming a Police Contact Centre Officer

We are currently recruiting Trainee Police Contact Centre Officers and Trainee Police Controllers in Kidlington, Abingdon and Milton Keynes.

Police Enquiry Centre Operator
A Police Contact Centre Officer takes a call

As a Police Contact Centre Officer or Police Controller you’ll play a critical role in our response to emergencies. You could be taking down vital details from the caller, or co-ordinating police assistance.  Our officers need as much information as possible and it will be up to you to communicate with callers clearly, and carefully record everything they tell you.

As part of your initial development you will have the opportunity to complete a vocational qualification in Police Service Communication and Control accredited by SFJ Awards. With our training, you’ll become a fully-fledged professional, and enjoy a corresponding pay increase.



You will be resilient, reliable and able to cope in a pressured environment with the ability to remain calm in a variety of situations. You will be able to use your own initiative and professional judgement to solve problems, identifying risk and vulnerability as well as displaying empathy and tact.

The eligibility criteria for the role includes the following:

  • competent use of IT systems and willingness to learn bespoke in-house systems
  • able to type 30 words per minute
  • GCSEs (grade 9-4 / A-C) or equivalent in English and Maths (regardless of any higher qualifications attained in other subjects/fields)
  • over the age of 18


We run regular recruitment events at our Police Contact Centre in Kidlington. These are a fantastic opportunity to learn more about the role and ask any questions you might have. Future events will be listed below.

If you would like to apply for a role, please see our current vacancies.

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