Tribute to Frances Norris – Bracknell
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Following the sentencing of Aster Healthcare Ltd, Noel Maida and Elizabeth West in connection with the death of Frances Norris, her family have paid tribute to her.
Frances died aged 93 on 8 February 2015 having developed bronchopneumonia as a result of burns that she had sustained from bath water that was too hot at Birdsgrove Nursing Home in Bracknell on 5 February 2015.
Her family said:
“Mum will always be someone special to us, a woman who lived through the second world war, who left school at 14 to support her own mother in caring for her eight brothers and three sisters.
“Mum was warm, generous and kindhearted. She was always an independent person, happy with the simple things in life, never wanting much. She was stoical and just got on with things. She never complained, even when ill, which was not very often. Sadly dementia slowly robbed her of her independence until in the later stages of her life she became fully reliant on people to care for her. That trust was shattered when she died at the hands of the care staff at Birdsgrove Nursing Home who were there to look after her and keep her safe.
“After 6.5 years we have got finally got some justice for Mum although it will never compensate for our loss.
“Mum was always a private person, never wanting people to know her business and we would like to keep it that way out of respect for her.”