Contact Management

Chief Superintendent Christian Bunt

Contact Management has responsibility for all of our enquiry centres, control rooms, front counters and all the systems, business and technical support that these functions require. It is a collaborated service that covers both Thames Valley and Hampshire. The department has approximately 1,200 staff spread across a number of sites in both forces. This includes Milton Keynes, Kidlington HQ North, Abingdon, Netley and Southampton Central. We also have a large number of front desk locations.

Contact Management deals with the vast majority of first contact from the public. This is by phone, online and through our front counters. It includes 999 emergency calls, 101 non-emergency calls and the deployment of our police officers. Contact Management aims to provide a high-quality front counter, call handling, incident management, crime recording and initial investigation service. Our control rooms and enquiry centres operate 24-hour’s a day to ensure the safety of the public and our officers. We aim to answer 999 calls within 10 seconds, and to deploy officers to emergencies immediately, getting to you safely, and as quickly as possible.

Chief Superintendent Christian Bunt is the head of Contact Management.


Corporate Communications

Maeve Chappell

The Thames Valley Police Corporate Communications Department is responsible for the Force’s internal and external communications.

Maeve’s role is to scope, develop and implement communication and engagement, to support the strategy and priorities of Thames Valley Police and its reputation as a trusted organisation.

Maeve Chappell is the head of Corporate Communications.


Force Crime Investigation Department (CID)

Detective Chief Superintendent Gilbert Houalla.

The Force CID is made up of a number of smaller teams, each specialising in one main area of crime investigation.

The Force Crime Investigation team is responsible for crime investigations as set out in the Crime Continuum. Officers and staff are based on local policing areas (LPAs) and aligned to one of the three ‘hubs’ in Buckinghamshire, Berkshire or Oxfordshire.

The Major Crime Unit deals with the most serious and complex investigations. This also includes the Major Crime Investigation Review Team.

The Protecting Vulnerable People team take care of investigations into child abuse, domestic abuse, vulnerable adults, missing people and the management of violent and sexual offenders.

The Forensic Investigation Unit is responsible for carrying out forensic services for the force. This includes work on scenes of crime, fingerprints, footwear, audio visual, imaging and high-tech crime.

The Crime and PVP Strategy team focus on development and maintenance of standards of investigation and crime management, including crime policy.

Force CID is led by Detective Chief Superintendent Gilbert Houalla.


Force Intelligence and Specialist Operations Department

Detective Superintendent Ray Howard / Detective Superintendent Gill Wootton

The Force Intelligence and Specialist Operations Department includes the Serious and Organised Crime Unit (SOCU), Dedicated Surveillance & Force Proactive Teams and Economic Crime Unit incorporating the Cyber Crime Team. The department works with other Law Enforcement Agencies and prosecution partners at local, regional and national level to combat serious criminality.

The department is responsible for gathering information, covert intelligence and undertaking some of the police's most demanding, complex and sensitive policing operations.

SOCU is Thames Valley Police’s main unit dedicated to tackling serious, organised and cross-border crime. This includes offences such as armed robbery, drug manufacture and supply, firearms supply and high-value burglary. Organised Crime Group activities may include: Child sexual exploitation and abuse, organised immigration crime, cyber crime, firearms, money laundering, drugs, economic crime, modern slavery and human trafficking and organised acquisitive crime.

The Economic Crime Unit is responsible for the most serious of economic crime investigations and is responsible for proceedings under the Proceeds of Crime Act. It includes The Confiscation Team, The Money Laundering Team and the Major Fraud Team. Thames Valley Police's Economic Crime Unit also assists other law enforcement agencies in their economic crime investigations.

Stronghold - Fighting Organised Crime in Partnership

TVP’s Stronghold is focused on organised criminality which often targets the most vulnerable people in our communities. Our joint working aims to successfully prosecute and disrupt people engaged in serious and organised criminality, prevent people from engaging in serious and organised crime, increase public protection against serious and organised crime and to reduce the impact of this type of criminality on where it takes place. Public support is vital to our success. Local residents and businesses know their areas better than anyone else; if something is out of place, then you can tell us about it. Any piece of information is vital; in the same way that a jigsaw is only completed when all the pieces all fit together.

Detective Superintendent Ray Howard is head of Intelligence

Detective Superintendent Gill Wootton is head of Specialist Operations


Governance and Service Improvement Department

Chief Superintendent Robert France

The Governance and Service Improvement Department is responsible for strategy setting, governance, policing policy and practice, change delivery and service improvement. It has four units Strategic Governance, Change, Policing Strategy and Service Improvement. The Department supports our operational staff working in our communities every day.

Chief Superintendent Robert France is Head of Department for Governance and Service Improvement.


Information and Communication Technology

Mike Lattanzio

The Information and Communication Technology (ICT) Department supports all information technology, communications devices and applications within Thames Valley Police and Hampshire Constabulary. This includes radios, smartphones, laptops, PCs, and hardware.

The department runs a 24-hour service desk which operates over the phone and through an online system.

Mike Lattanzio is the head of ICT.


Information Management

Marion Peulevé

The Information Management Department’s responsibilities include Data Protection, Freedom of Information, Information Governance, Records Management, and compliance with the Code of Practice on the Management of Police Information (MoPI).

The head of Information Management is Marion Peulevé.


Joint Operations Unit

Chief Superintendent Steve Williams

The Joint Operations Unit (JOU) is a developed collaboration between Hampshire Constabulary and Thames Valley Police. It is the largest non-metropolitan joint specialist unit in the UK. The JOU forms a major part of both forces’ protective services, putting together highly specialised units and teams with a variety of skills.

The JOU concentrates its activity in meeting the objectives of the two forces' Police and Crime plans with a focus on supporting local policing in making communities safer, protecting the vulnerable, supporting victims of crime and tackling offending.

The JOU also has a significant role regionally and nationally providing specialist skills and people from firearms support to Counter Terrorist operations, to mutual aid in Public Order and search.

The head of the JOU is Chief Superintendent Steve Williams.

There are three strands within the Command portfolio:

  • T/Superintendent Jason Kenny is the head of Operations
  • T/Superintendent Shaun Virtue is the head of Firearms
  • Superintendent Simon Dodds is the head of Roads Policing

Legal Services

Guy Lemon

The role of the Legal Services Department is to direct and develop a full legal service of advice and representation for Thames Valley Police.

Guy Lemon is the head of Legal Services.


Local Policing and Resilience

Chief Superintendent Gavin Wong

The Local Policing team within the department is responsible for the delivery and co-ordination of matters such as Neighbourhood Policing, Community Resilience, Hate Crime, Stop and Search and Mental Health.

The Tasking and Resilience team within the department provides cost effective and efficient deployment of the right people, in the right place, at the right time. The team is also responsible for maintaining overall force resilience.

Chief Superintendent Gavin Wong is the head of Local Policing and Resilience.


Procurement Department

Richard Fowles

The Procurement Department provides commercial advice and services to Thames Valley Police. The department ensures the force receives the best value for money whenever it purchases goods and services.

The department provides advice to anyone wishing to buy goods and services. It then undertakes the sourcing process and helps users evaluate tenders and identify the best value offer and then award and place and manage the resulting contracts.

The department is actively engaged in procurement partnerships with other police forces.

It also makes use of contracts managed by other organisations, such as other police forces, the Home Office and Crown Commercial Services. We are the lead force for numerous contract initiatives, including those at regional and national levels.

The head of Procurement is Richard Fowles.


Professional Standards

Detective Chief Superintendent Chris Ward

The Professional Standards Department reviews and coordinates the follow-up to any complaint made about Thames Valley Police officers and police staff.

The head of the Professional Standards Department is Detective Chief Superintendent Chris Ward.


Property Services

David Griffin

The Property Services Department’s role is to deliver a comprehensive estate and facilities management service across Thames Valley’s property portfolio on behalf of the Chief Constable and to represent the proprietary interests of the Police & Crime Commissioner.

David Griffin is the head of the Property Services Department.


Counter Terrorism Policing South East

Detective Chief Superintendent Kath Barnes

Counter Terrorism Policing South East (CTP South East) is part of the National Counter Terrorism Policing network, which leads the police response to international terrorism and domestic extremism.


CTP South East covers the police force areas of Thames Valley, Hampshire, Sussex, Surrey and Kent. The unit is hosted by Thames Valley Police and the aim of the unit is to create a coordinated regional response to terrorism. It provides specialist support and expertise in counter terrorism to police forces in the South East region and supports the National Counter Terrorism Policing network when needed.


Transport

Sam Sloan

Thames Valley Police is the lead authority for Chiltern Transport Consortium. It provides a cross-border shared service which looks after the vehicles of Bedfordshire Police, Civil Nuclear Constabulary, Hertfordshire Constabulary and Thames Valley Police. The consortium currently manages over 2,300 vehicles and operates from a main office in Bicester.

Sam Sloan is the head of Chiltern Transport Consortium.