As a member of the Thames Valley community or as someone who lives outside the Thames Valley but has reported a crime or an incident in the Thames Valley, your feedback is very important to us.

To help us better understand the effectiveness of our response to you Thames Valley Police with support of the London School of Ecomomics undertakes a victim and call text survey on a monthly basis.

We also undertake separate surveys by telephone through Leicestershire Police and MEL Research.

If you have received a text message from us it will be because our records show that your mobile number recently contacted Thames Valley Police in order to report an incident or crime. We would appreciate you taking the time to complete our very short survey (two questions) by responding to the text you received (your usual charges will apply).

Our aim is to shape our service by learning from your experience . Taking part in the survey is entirely voluntarily, and whether you choose to participate or not will have absolutely no impact on your case.

We want you to be confident that the text you have received is genuine. The number that we will send the text from will be 07860020479 (this may also show as +447860020479).

Thames Valley Police takes your privacy very seriously, see our privacy notice for full details.

You may withdraw your consent for us to use your response to this survey at any time in the future. You may also opt out and not receive future survey messages from us on this mobile number. To do this, please e-mail us at surveys@thamesvalley.pnn.police.uk with details of the phone number that we contacted you on.