Please note: this isn't the place to report a crime or incident. Use our online service.
If you're a member of the public and need to report a crime or have a general query please use our public contact us page as the Media Office can't take reports of crime or help with general enquiries. If it is an emergency please dial 999.
If you're a journalist, the team will be happy to help you with any media enquiries that have a policing purpose, or concern incidents that are being responded to or investigated by the force. The more information you provide, the better equipped the Media Office will be to assist with your enquiry.
The Media Office is not contactable to journalists out of office hours. Any urgent messages required out of office hours will be published on the force’s communications channels, such as our website or social media accounts
We receive many requests for filming and providing facilities relating to both operational and non-operational matters. If you have a request not related to these areas, please complete our documentary request form.
This service is only available to accredited journalists or media organisations that we recognise and provide a service to. If you have any questions, or your filming request is urgent, please contact us in the first instance.
The media team will be happy to help you with any media enquiries that have a policing purpose or any enquiries about incidents that we are responding to or investigating.
We deal with more than 7,000 media enquiries a year so our phone lines are extremely busy.
The team manages the communications for a number of ongoing operational incidents and investigations, including murders, sexual offences and declared major incidents, so we have to respond to media enquiries in order of priority.
Classification of media enquiries
The team has a classification system for media enquiries, so they are prioritised by the seriousness of the crime and threat, risk and harm to the public.
This approach will help to better manage the expectations of the media so they can plan their workload.
Priority 1 response time: we'll aim to answer these enquiries within six office hours.
Priority 2 response time: we'll aim to answer these enquiries within 24 office hours.
Priority 3 response time: we'll aim to answer these enquiries within 48 office hours.
Enquiries that fall outside these priority categories, such as low level crime or requests for features, we'll aim to respond to within seven days.
Please note that all of these response times are subject to the agreement from the Senior Investigating Officer (SIO).
Some further guidance on media enquiries
Please be aware that we require a road name and a time and date to find details of incidents on our systems.
Generally, unless there are reporting restrictions or safeguarding issues, we provide custody photos of defendants who have received 18 months or more in custody. To request a custody photo you must provide the media team with the defendant's:
age or date of birth
details of the offence(s)
We don’t answer enquiries about road traffic collisions unless the enquiry is about a press release we have published. Instead, our Joint Roads Policing Unit and control rooms will post messages on social media to inform the public about collisions that are causing disruption to traffic.
Hundreds of Thames Valley Police officers and staff communicate with the public on social media. We encourage the public and media to engage in a dialogue on social media. Therefore, if you have a question about a TVP post on social media, in the first instance please reply directly to that post.
Our policy not to confirm or deny identities of suspects or those arrested. We only confirm identities of those who have been charged.
In general, the media team will only confirm the identity of murder victims when they have been formally identified.
To answer enquiries about complaints, the Media Office requires the following details: Complainant’s name, date the complaint made the complaint to the force, how the complainant made the complaint to the force (eg over the phone, online, at a police station), details of the complaint, compliant reference number (if known).
We also follow the policies within our service level agreement (see download below), which is designed to provide Thames Valley Police staff and officers with a clear framework to enable open, transparent and consistent interaction with the media while ensuring professional conduct and integrity.
The service level agreement also helps to manage the expectations of the media by informing you how our media office will prioritise and respond to enquiries.