Contact Management has responsibility for all of our enquiry centres, control rooms, front counters and all the systems, business and technical support that these functions require. It is a collaborated service that covers both Thames Valley and Hampshire. The department has approximately 1,200 staff spread across a number of sites in both forces. This includes Milton Keynes, Kidlington HQ North, Abingdon, Netley and Southampton Central. We also have a large number of front desk locations.
Contact Management deals with the vast majority of first contact from the public. This is by phone, online and through our front counters. It includes 999 emergency calls, 101 non-emergency calls and the deployment of our police officers. Contact Management aims to provide a high-quality front counter, call handling, incident management, crime recording and initial investigation service. Our control rooms and enquiry centres operate 24-hour’s a day to ensure the safety of the public and our officers. We aim to answer 999 calls within 10 seconds, and to deploy officers to emergencies immediately, getting to you safely, and as quickly as possible.
T/Chief Superintendent Fiona Bitters is the head of Contact Management.